HAI Global Cancellation and Transfer Policy
EUROPE
Germany
Participation Conditions: If you need to cancel up to 4 weeks prior to the workshop, we will charge 15% handling fee. If you cancel less than 4 weeks before the workshop, the full amount will be charged. But if you find someone to take your place, there is no handling fee for changing the booking to the new name. If you need to leave during the weekend itself, we will not be able to make any refund whatsoever.
NORTH AMERICA
We understand that forces out of your control and ours may happen. We ask that you give us as much advance notice as possible if you need to postpone or transfer a workshop date or offering. Once you are confirmed in a workshop, your payment is non-refundable. If you need to postpone, HAI has a myriad of workshops both in an in-person setting as well as a growing number of online offerings where you may transfer all or part of your deposit or workshop fee according to the following schedule. All percentages will be calculated based on the full workshop price at the time of purchase and does not take into account any applied discounts:
In person workshops: Postponement, as a percentage of full workshop price:
- 15 days or more prior to the workshop, 15% postponement fee
- 8-14 days before a workshop date, 30% postponement fee
- 7 days to start of workshop, 50% postponement fee
- Once the workshop starts, 100% fee (no refunds)
Online workshops or Practicum: Postponement fee is a percentage of full workshop price at time of purchase and is based on the first date of a multiple event purchase.
- 15 days or more, 1st transfer, no fee, 2nd transfer 25% postponement fee
- 8-14 days, 25% postponement fee
- 7 days to 48 hours, 30% postponement fee
- Less than 48 hours, 50% postponement fee
- Once the workshop starts, 100% fee (no refunds)
- Payment is due in full at the time of registration.
- You may cancel with no fees up to the cancellation deadline, which is 24 hours before the event begins.
- At the time of cancellation, there is a one time transfer for the same event on a different date and there are no refunds available.
- For events that begin on a Sunday, the cancellation deadline is the end of the business day the Friday before the event.
If you applied a discount to your workshop total at the time of purchase, you will not receive the discount amount as part of your refund. We will only refund the total amount that you paid for a workshop, minus any cancellation fees. If a credit balance remains after fees are deducted, you have 1 year to use the credit by attending another online or in-person HAI workshop.
Once you start a workshop we ask that you stay for the entire time. We also realize that emergencies or illnesses may take place where you have to leave.
Please contact a Team Member or Facilitator if you need to leave.
After 1 year, all payments and/or credits expire and are non-refundable.